FAQs

FAQs 

Thanks for visiting our site! Here’s our some FAQ's that might help you navigate our site better:

Q: What sizes are available in the "Mix Her" collection?

A: We now offer a wide range of sizes, from S to 3x on select styles. To accommodate different body types and ensure an inclusive shopping experience

Q: How do I care for the garments?

A: Each garment in the collection comes with care instructions on the label. We recommend following the provided guidelines for optimal care and longevity.

Q: Can I find the collection in stores or only online?

A: Currently the collection is exclusively available online through our website. This allows us to offer a wider range of styles and sizes while ensuring a convenient shopping experience for our customers. We do however offer local pickup to our local customers.

Q: Can I return or exchange items?

A. We want you to be completely satisfied with your purchase. However, we understand that there may be an item that needs to be returned/ exchanged. No worries! Returns are excepted for store credit only within 7 days from your delivery date. We currently do not offer refunds on any items. The store credit amount will be your total minus the shipping cost within 5 days after items have been inspected. Please refer to our return policy for more details.

Q. How are items shipped? 

A. We use USPS, and most items under one pound will be shipped First Class with tracking. If your item is over that it will be shipped USPS Priority. Please visit our shipping policy page for more information.

Q. When will my item(s) get to me?

A. Please wait at least 3-5 business days to get your package after it has left our warehouse.

Q. How do I cancel an order? 

A. We aim to process orders same day. We do not allow the cancelations of orders. If you purchase the wrong size or color, please contact our customer service department via email: info@madeinmonroe.com. However, we can not promise that your error will be corrected during the shipment process.

 

Q. Do you give refunds?

A. No, unfortunately we do not. Items can we returned for store credit only. Please visit our return policy page for more details.

 

Q. Do you hold Items?

A. No, unfortunately not. We have a high turnover of product so we cannot hold items. If you are unsure about purchasing because of the fit, or have questions, please send us an email.

 

Q. How do I track my order?

A. Once your order has been shipped you will be email and/or text with your tracking information. Please allow 24-48 business hours for your shipment details to update with USPS.

 

Q. I received a damaged item. What should I do?

A. In the event that you receive a damaged item, please send us an email info@madeinmonroe.com as soon as possible and provide a photo of the damaged item. If applicable, we will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.

 

Q. Why was my order canceled?

A. Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order is flagged as fraudulent, your order will be cancelled immediately.

If you still need additional assistance, please contact us here.