Return Policy

MIM Return Policy

Here at MIM, we want you to be completely satisfied with your purchase. However, we understand that there may be times an item needs to be returned/ exchanged. No worries! Returns are accepted for store credit only within 7 days from your delivery date. We currently do not offer refunds on any items. The store credit amount will be your total minus the shipping cost within 5 days after items have been inspected. Exchanges can be made up to 7 days from the delivery date. 

All purchases are NON-REFUNDABLE. Once an order is placed, we ARE NOT able to honor. 

You can return your item(s) through our Returns Portal! The return shipping fee is the responsibility of the customer. We do not provide return shipping labels. 

In order to honor any store credit, all returned items must be in new conditions with all tags attached. If the item is not returned in new condition, your credit will not be issued. 

Conditions: Items must be returned unworn , unwashed, no damage, unused and with tags attached.

No visible makeup or deodorant on items.

The following items are excluded and cannot be returned:

Free gifts or promotional items

Items marked FINAL SALE

Discounted, sale, and/or clearance items

Sunglasses

Bodysuits

Swimwear / Cover-ups

Lingerie

Visibly Worn items

Select White Items

Items outside of policy window

MIM is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear, t-shirts, leggings, or accessories.  

All custom orders/made by order items are NON-Refundable/NON-Exchangeable.

Original shipping and handling costs are non-refundable and the consumer is responsible for all shipping and handling costs associated with returning merchandise. After MIM has received your package, we will contact you immediately to confirm all details and have the exchange item(s) shipped to you. After the exchange of the first order, the second item that you exchanged for is final sale. "Return To Sender" packages get store credit unless shipping is repaid. 

No refunds on lost or stolen items once items are shipped with USPS. No refunds on items that aren’t successfully delivered by USPS. Once items are shipped MIM has no control over the package not being properly delivered. 

In this even the customer must contact USPS and consult with the company on the matter. 

Please ensure that your address is correct when you place your order. In the event that your order is returned to us as undelivered there will be a 10% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and the shipping cost.

STILL HAVE QUESTIONS?

Email us at Info@madeinmonroe.com with your full name, order number, return confirmation number and we will get back to you as soon as possible.

Please note, our Customer Service team is available Monday- Friday between 9AM and 5PM EST. If you send an email outside our regular business hours please allow one business day for a response.

By completing a purchase with Made In Monroe you are agreeing to our full return policy.